This Privacy Policy explains how IMS Screening Solutions collects, uses, stores, and protects your personal and health-related information when you interact with our website, forms, chat widget, scheduling tools, or SMS messaging services.
We are committed to safeguarding your privacy and maintaining full compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and A2P 10DLC communication regulations.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, phone number, email address
- Company or employer information (if applicable) - Address or location data (for verification purposes)
b. Health or Screening Information (Protected Health Information / PHI)
- Information submitted as part of background or health screening requests - Appointment or testing results (if applicable) - Any medical or sensitive data voluntarily provided to us
c. Technical Information
- IP address and browser type - Device and operating system information - Activity logs (e.g., date/time of website visits or form submissions)
3. How We Use Your Information
Your information may be used for the following purposes:
- To process and manage background or screening requests
- To communicate appointment reminders, updates, and results - To respond to your inquiries and provide support
- To send service-related notifications or marketing messages (with consent)
- To comply with legal obligations and maintain business records
We do not sell, rent, or trade your information to third parties.
4. HIPAA Compliance
IMS Screening Solutions complies with all applicable HIPAA regulations regarding the collection, storage, and transmission of Protected Health Information (PHI).
We:
- Limit PHI access to authorized staff and partners only - Encrypt all stored and transmitted data - Require all vendors and partners with potential access to PHI to sign Business Associate Agreements (BAAs) - Regularly review our systems to ensure ongoing HIPAA compliance
Important: Please avoid sharing sensitive or medical information via SMS or chat messages unless specifically requested through a secure channel.
5. A2P 10DLC Messaging Compliance
When you provide your mobile phone number and consent to receive messages, you authorize IMS Screening Solutions to contact you via text or phone for business-related purposes, including reminders, updates, and follow-ups.
- Message frequency may vary - Message and data rates may apply - You can opt out anytime by replying STOP - Reply HELP for assistance
We will not share your phone number with third parties for marketing purposes.
6. Data Protection and Security
Your information is stored in secure, encrypted systems and protected by administrative, physical, and technical safeguards designed to prevent unauthorized access, disclosure, or loss.
We use HIPAA-compliant CRM and communication systems (including Go High Level) that meet or exceed federal security standards.
7. Data Retention
We retain your records only as long as necessary to:
- Fulfill the purpose they were collected for - Comply with legal and regulatory requirements - When no longer needed, data is securely deleted or anonymized.
8. Your Rights
You have the right to:
- Access and request a copy of your records - Correct or update inaccurate information - Request deletion of your information (where applicable) - Withdraw consent for marketing messages at any time
To exercise your rights, please contact us at: 📧 [email protected] 📞 [Insert phone number]
9. Third-Party Services
We may use third-party providers (e.g., Go High Level, calendar booking tools, or payment gateways) to support our operations.
- All such partners are required to maintain HIPAA compliance and data protection standards.
- We are not responsible for the privacy practices of external websites linked to our platform.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact: IMS Screening Solutions 📧 [email protected] 📞 [Insert official phone number] 📍 101 Austin Blvd Red Oak Texas 75154